Return policy
If something isn't right, we'll make it right. Returns are accepted within 7 days of delivery for unused items in their original packaging.
Message us first
WhatsApp or email us within 7 days of delivery with your order number and a photo of the item. We'll confirm the return before anything ships back.
Send it back
Pack the item unused, in its original packaging, with all parts — box, cartridge, papers. We'll share the return address and, for faulty items, arrange the courier at our cost.
Refund or exchange
Once it arrives and passes a quick check, we refund to your original payment method within 5 working days — or ship the exchange out the same week, whichever you prefer.
Faulty nib? A genuine manufacturing fault is covered — send us a photo of the nib and a writing sample within 7 days, and we'll exchange it at no cost, courier included. A nib dulled by drops or misuse isn't a manufacturing fault, but message us anyway; we can often help.
Items we can't take back
Opened inks & cartridges
For hygiene reasons — check the swatches on our blog before you buy.
Used or inked pens
Once a pen has been dipped or inked, it can't be resold as new.
Clearance items
Final-sale items are marked clearly on the product page.
Wrong or missing item
If we sent the wrong pen, or something is missing from the box, photograph the parcel as it arrived — packing slip included — and message us within 48 hours. We cover the return postage and get the right item out to you.
Marketplace orders
Orders placed through Shopee or Lazada follow that platform's return window and process. Open the return request in the app first, then message us there so we can approve it quickly.
Questions about an order?
We reply faster than the courier drives.
Order number in hand? Message us and a pen person will sort it out — usually within the hour during business time.