Shipping, Pricing & Returns

SHIPPING

For Domestic delivery, we ship order via Pos laju Malaysia. The shipping rate as below:-

West Malaysia        From MYR7.00

Sabah & Sarawak   From MYR11.00

Actual shipping cost will be calculated at the check out point.

We will processed order, packed and dispatched within 2 - 5 business days.

Next Day Delivery

Guaranteed next working day delivery (D+1) within Pos Laju coverage areas. For areas outside Pos Laju delivery areas, 2-3 working days standard delivery may apply.

You may track your parcel via this link:-

http://www.poslaju.com.my/track-trace-v2/

 

About INTERNATIONAL SHIPPING AND CHARGES

During checkout, we calculates and guarantees your order's international shipping costs. The costs are calculated based on the number of purchased items and the weight of the items, of the destination country.

Zone 1   [Brunei, Singapore, Cambodia, Hong Kong, Laos, Myammar, Philippines, Thailand, Indonesia, Vietnam]         From : MYR17.00

Zone 2    [Other Countries]     From : MYR22.00

We shipped via Flexipack International flyers/box :-

 

Estimated delivery lead time :-

Zone 1      7 to 14 days

Zone 2      2 to 3 weeks

We will update the parcel tracking number for your reference upon shipment posted. You can track your Order Status in My Account > Orders

All orders are delivered via Poslaju Malaysia will require recipient signature. Please provide day-time delivery address where you are able to receive and sign it. If you are not able to sign the parcel, Poslaju Malaysia will leave a card for you to collect it from the nearest location. 

International shipping destination tarriffs, duties and handling fee :- Customer will be responsible for all tariffs, taxes, duties, brokerage or handling fees. We are not able to ascertain the additional charge, tarriffs or duties structure for different country. Any additional charge imposed by delivery service upon arrival at destination port will be beared by customer. 

Both the domestic & international customers, must place separate orders to send items to different shipping addresses. We cannot ship single orders to multiple addresses.

Pen.Ink Studio charges shipping costs. These costs will, if applicable, be charged separately and specified and added up with the total amount of the order.

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PRICING & OFFERS

The stated retail selling prices are quoted in Malaysian Ringgit (MYR). Pen.Ink Studio reserves the right to make price and product changes prior to an order placed by you. Pen.Ink Studio reserves the right to change, limit or terminate any special offers or discounts at any time.

Orders you place through this website are only an invitation to you to conclude a sales contract. The sales contract is only concluded upon the confirmation by Pen.Ink Studio e-mail to you. Until you have received this confirmation, you can still cancel the order.

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RETURN POLICY

If you feel dissatisfied with the item in any one of the reasons below, please feel free to return the item in accordance to our return policy.

a. Incorrect item received due to our order processing error
b. Damaged items or lost in transit

Please contact us within 48 hours, and return the parcel within 7 days from the date of receipt. We appreciate if you can send us message or email us on the return item, before the item is shipped back to us.
Please assist us to securely packed the return item in reselling or original condition, including the complete case and documentation. Upon receiving the return item, we will inspect and proceed to arrange the replacement or refund.

Please note that the return shipping fee will be beared by customer and shipping fee will not be refundable for such cases.

* Special note on fountain pens & ink bottles
For the cases of fountain pen, you may wish to test out the nib by dipping it in an ink bottle. We will not be able to accept return of fountain pen that had been filled. In addition, we will not be able to accept return of used ink bottle too.